Refund policy

We want every purchase you make with Bodhi Native to be a joyful one. However, if you are not fully satisfied with your purchase, our Returns and Refunds Policy is here to help. 

It outlines the conditions under which products can be returned, how to request a refund or replacement, and the steps we’ll take to ensure your concerns are addressed promptly and fairly. Please read this policy carefully before initiating a return.

To start a return, you can contact us at bodhinative@outlook.com and attach your proof of payment as well as the reason for the return. Returns are accepted if the item is:

  • Unused and unopened.
  • In its original packaging.
  • Returned within 7 calendar days of delivery.
  • Accompanied by proof of purchase.
  • Hygiene Notice: All our products cannot be returned once opened, unless faulty.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately (but no later than 48 hours of delivery) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as kinetic sand, food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Only available for damaged, defective, or wrongly delivered products, where such damage, defect or  wrong delivery is not due to any fault or negligence of your own.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at bodhinative@outlook.com.